Why difficult customers are good
Seth reminds us why we get paid. This guy has quickly become one of my favorite bloggers in my RSS feed, even though the rest of my regular feeds are mostly very tech-heavy. Today he reminds us that the thorn in our side is the reason we get paid to do the job – puts things in perspective, doesn’t it?
If you don’t think you deal with customers, remember that whoever you have to deliver results to is your customer. They may be internal (the manufacturing group, the sales group, the employees if you’re in HR), or they may be external, but either way they’re your customer. If you’ve got a difficult customer, well, that’s why you get paid the big bucks. 
